Shipping Policy
At Riaboats.com, we understand the importance of timely and reliable shipping. We're committed to getting your outboard motors and parts to you as quickly as possible. Here's an overview of our shipping policy:
Processing Time
We process all orders within 1-2 business days after receipt of payment. This means that you can expect to receive your tracking information within 1-2 business days.
Shipping Time
Our shipping times are as follows:
- Domestic Shipping: For orders shipped within Indonesia, our estimated shipping time is 3-5 business days.
- International Shipping: For orders shipped outside of Indonesia, our estimated shipping time is 10-20 business days.
Free Shipping
We offer free standard shipping on all orders, regardless of destination or weight. There is no minimum order value or weight requirement for free shipping.
Business Days
Our business days are from Monday to Saturday. We do not ship on Sundays or public holidays.
Tracking Information
Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to monitor the status of your shipment.
Delivery
We aim to deliver your order to your doorstep. However, in some cases, we may require a signature upon delivery. If you're not available to receive your package, you may be required to pick it up at a local post office or delivery center.
Damages and Loss
In the unlikely event that your package is damaged or lost during transit, please contact us immediately. We'll work with you to resolve the issue and provide a replacement or refund as necessary.
Returns
If you're not satisfied with your order, you can return it within 30 days of delivery for a full refund or exchange. Please see our Return Policy for more information.
Disclaimer
Please note that shipping times may vary due to circumstances beyond our control, such as inclement weather, high volumes of mail, or unexpected delays in transit. We're not responsible for any delays caused by these circumstances.
Thank you for choosing Riaboats.com! We're committed to providing you with the best possible shipping experience.
